Terms & Conditions

Terms of delivery

Products are generally delivered withing three working days after ordering, or after payment has been completed. Delivery time may be longer for certain products, in which case the delivery time is shown within the product's description. Aventra reserves the right to prolong delivery time in special situations. These situations include items running out of stock because of increased demand, delayed supply of items and force majeure type of situations. Delivery times vary to different locations, and Aventra takes no responsibility of delays after the products have been delivered to mail agency.

Products are delivered by mail. Various mailing methods may be available, depending on destination country. Aventra does not take responsibility on products lost or damaged during mail transport. Normal priority letter does not include any kind of tracking. Packets and express letters include tracking service. The most reliable delivery method is EMS (Express Mail Service). It is a door to door service with full tracking and insurance up to value of 1680 EUR.

Companies located in the European Union outside Finland, can purchase products with Value Added Tax excluded from the price, provided that they provide their valid VAT numbers. VAT numbers are checked before products are delivered. For customers outside European Union, sales are always free of VAT, when delivery address is outside EU. When you proceed from the product list window by clicking "Order", the final tax free price will be displayed.

Return policy

Ordered products can be returned within 14 days after received. A full refund excluding delivery cost is paid, in case the products are unused and in same condition as when sold.

Privacy policy

User information is used only for processing web shop orders, and only kept in Aventra Ltd's internal database. No information is released to any third parties. Aventra ensures that your credit card information cannot leak to third parties. A secure SSL connection is always used. Aventra and provider of the payment service, Paytrail, guarantee that the payment service is 100% safe and credit card or bank account information is never leaked to third parties.

Registry manifest

Contact information

Aventra Ltd
Lanttikatu 2
02770 Espoo

tel. +358-9-4251 1251
VAT number: FI18940682